Terms of Service

1. Who we are

ShiftPlate is operated by ShiftPlate Ltd, a company registered in England and Wales under company number 17372399, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“ShiftPlate”, “we”, “us”). You can reach us at hello@shiftplate.app.

2. What these terms cover

They govern your access to and use of the ShiftPlate platform: the website at shiftplate.app, the subdomain we assign to your organisation, the installable app, and any connector software we supply for your point-of-sale system.

They apply alongside the plan we agree with you in writing — the venues covered, the fee, the billing period, and anything else specific to you. If your plan and these terms disagree, your plan wins.

You accept these terms by agreeing to your plan, which brings in the version of these terms in force on its date, or — where you set up an organisation yourself — by accepting them when you do. You confirm that you are authorised to accept them for your business.

3. What ShiftPlate does

ShiftPlate brings a restaurant's operating data into one place: sales from your point-of-sale system, staff records, rotas, holidays and clock-ins, recipe costing and margins, supplier invoices read automatically, expenses, inventory, waste, your public reviews, reports, and an AI assistant (“Pepper”) you can ask questions in plain language. Pepper can also send you notifications, including push notifications to a device you enrol.

We improve the platform continuously, so features change over time. Where a change materially reduces what the platform does for you, we will tell you in advance if we reasonably can.

ShiftPlate is a management tool, not a professional adviser. It does not replace your accountant or gestoría, your payroll provider, your lawyer, or your own employment and food-safety obligations.

4. Your organisation, your users, and security

Each customer has its own organisation with its own data. You decide who has access and which role each person gets, and therefore which parts of the platform they can see and change.

You are responsible for what your users do, for keeping sign-in credentials secret, and for removing access when someone leaves. Accounts are personal and must not be shared.

You are responsible for the accuracy of the data you enter or connect — staff records, salaries, recipes, supplier prices. The platform's figures are only as good as what it is given.

Tell us at hello@shiftplate.app as soon as you suspect that anyone has access they should not have.

We may suspend access — for one user or for your whole organisation — where we reasonably need to for security or legal reasons, or because of a serious breach of these terms. We restore it as soon as the reason is resolved, and we tell you why unless we are not permitted to.

5. Your data

The data you put into ShiftPlate, and the data we read from the systems you connect, remains yours. We use it to run the platform for you, to keep it secure and working, and to provide support. We do not sell it, and we do not use it to advertise to you.

Where your data includes personal data — your staff, mostly — you are the controller and we are your processor. We process it only on your instructions and only for as long as we provide the platform, we keep it confidential and secure, and anyone who handles it is under the same duty. How we handle it is set out in full in our Data Processing Agreement, which forms part of these terms and applies automatically — you do not need to ask for it. It names every sub-processor we use and where each one processes data, and we will tell you at least 30 days before we add one so that you can object.

We will help you answer requests from your staff about their data. If there is a breach affecting your data we will tell you without undue delay, and in time for you to meet your own 72-hour obligation. When the agreement ends we will delete or return your personal data — whichever you choose — and delete our remaining copies, except anything we are required to keep by law. We will give you the information you reasonably need to show that we meet this section, and we will sign a fuller data-processing agreement in your own form if you need one.

Our Privacy Policy covers the personal data we handle in our own right, such as that of website visitors and people who contact us.

We may use aggregated or anonymised statistics to operate and improve the platform, provided they cannot reasonably be used to identify you, your staff or your customers.

Our database is hosted in the EU (Frankfurt), and the servers that handle your requests run there too. Some of the providers we use — file storage, logging, email delivery and the AI providers named in section 7 — may process data outside the EEA or the UK, and we are ourselves established in the United Kingdom; where data moves, the transfer is covered by appropriate safeguards such as the European Commission's Standard Contractual Clauses (with the UK addendum) or an adequacy decision.

We take routine backups, but they are a disaster-recovery measure and not a substitute for your own record-keeping. Keep your own copies of anything you are legally required to retain, such as accounting and payroll records.

6. Systems you connect

Much of ShiftPlate works by connecting to systems you already use: your point-of-sale system (for example Ágora), a mailbox that receives supplier invoices, or a connector installed on a machine in your venue. You provide that access, and by doing so you confirm that you are entitled to.

If you connect a mailbox so that we can collect supplier invoices, you are authorising us to sign in to it on your behalf, and we hold the password or access token needed to do so for as long as the connection is live. We check the mailbox regularly and read the messages in it that carry an attachment — we cannot tell which of those are invoices until we have opened them. We do not read messages without attachments, we do not send mail from the mailbox, and we do not delete anything; we do label the messages we have handled and mark them as read, so they are not collected twice. Point us at a mailbox used only for supplier invoices wherever you can. Ask us and we will disconnect it.

The connector we install in your venue keeps itself up to date: it downloads and replaces its own program file when we publish a new version, and it sends us diagnostics about its own health and the calls it makes. It only ever reads from your point-of-sale system.

Those systems are outside our control. If a third party changes, restricts or interrupts its service, parts of ShiftPlate may stop working through no fault of ours.

7. AI features

Pepper, the automatic reading of supplier invoices, the written reports and several smaller features send your data to AI models to produce summaries, answers, extractions and suggestions. Today those are Anthropic's Claude models, reached through the Vercel AI Gateway. We use providers on terms that do not permit them to train their models on your content.

AI output can be wrong, incomplete or out of date. It is assistance, not advice, and it is not a substitute for your own judgement. Check anything that matters — figures you act on commercially, anything to do with pay, and anything you file with an authority — against the underlying records before you rely on it.

The same applies to forecasts, suggested rotas, margins and price alerts: they are estimates drawn from the data available, not guarantees.

8. Acceptable use

When using ShiftPlate, you agree that you will not:

• use it for anything unlawful, or to hold data you have no right to hold;
• try to reach another customer's data, probe or circumvent our security, or interfere with the platform's operation;
• share, resell or sublicense your access outside your own business, or use the platform to build or benchmark a competing product;
• copy, reverse-engineer or scrape the platform, except as far as the law says you may;
• upload malware or anything else designed to disrupt the platform or the people who use it.

9. Fees

What you pay, what it covers and how often you are billed are set out in your plan. Fees are in euros and exclude VAT, IGIC and any other applicable tax unless we say otherwise.

Invoices are payable within the period stated on them. If one goes unpaid we may suspend access, but only after giving you reasonable notice and asking first.

Where we agree a free trial or pilot, it is free for the agreed period. Either of us may end it at any time, and the notice period in section 11 does not apply to it. A trial does not become a paid plan by itself — we will not invoice you for anything you have not agreed in writing.

We may change our fees for a renewal period by telling you at least 30 days before it starts. If you would rather not continue at the new price, you may end the agreement at the end of the current period.

10. Availability and support

We monitor the platform continuously and work to keep it available, but we do not promise uninterrupted service and give no uptime guarantee unless your plan says otherwise. If we ever need to take the platform down deliberately, we will tell you in advance.

Support is by email at hello@shiftplate.app. We reply as quickly as we reasonably can during business hours.

11. Ending the agreement

The agreement runs until one of us ends it. Either party may end it on the notice set out in your plan, or on 30 days' written notice if the plan says nothing.

Either party may end it immediately if the other commits a serious breach that is not put right within 30 days of being asked, or becomes insolvent.

When the agreement ends, so does access to the platform. Export what you need before then — your staff list, clock records, holidays, expenses, rota and audit trail export as spreadsheets, and your supplier invoices export as an index plus the original files. For anything else — recipe costing, ingredient and supplier prices, invoice line items, inventory, waste and point-of-sale history — ask us and we will provide it. If you ask in writing within 30 days of the end, we will provide a copy of the data held in your organisation where that is reasonably practicable.

After that we delete or anonymise your data in the normal course, except anything we are required to keep by law.

12. Intellectual property

We own the platform — its software, design, content and documentation — and everything in it other than your data. While the agreement is running, you have a non-exclusive, non-transferable right to use it for your own business.

If you send us feedback or suggestions we may use them freely and without owing you anything. Your data remains yours.

We will not use your name, your logo, or anything you say about ShiftPlate in our marketing without asking you first and getting your agreement in writing. If you have given it, you can withdraw it at any time and we will take the material down.

13. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of this agreement. That does not apply to information that becomes public without a breach, that the receiving party already knew, or that must be disclosed by law.

14. Warranties and disclaimers

We will provide the platform with reasonable care and skill.

Beyond that, and as far as the law allows, the platform is provided as it is. We do not warrant that it will be uninterrupted or error-free, that it will suit a purpose we have not agreed in writing, or that its analyses, forecasts and suggestions will be accurate.

15. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings.

Our total liability for all claims arising in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose, or €1,000 if you have paid us nothing — during a free pilot, for example.

We are not liable for loss of or damage to your data to the extent you could have avoided it by keeping your own copies, as described in section 5.

16. Changes to these terms

We may change these terms — when we add features, or when the law changes. The updated version is published here with a new date, and where a change materially affects you we will tell you by email or in the platform at least 30 days before it takes effect. Continuing to use ShiftPlate after that means you accept the new terms.

17. General

• These terms and your plan are the whole agreement between us on this subject.
• You may not transfer your rights under them without our consent. We may transfer ours to a group company or to whoever acquires our business.
• Nothing here creates a partnership, joint venture or employment relationship.
• Notices go to hello@shiftplate.app, and to the email address on your organisation's account.
• If any part of these terms turns out to be unenforceable, the rest continues to apply.
• Nobody other than you and us may enforce these terms.

18. Governing law

These terms, and any dispute or claim arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact

Questions about these terms: hello@shiftplate.app, or ShiftPlate Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.